• Customer satisfaction
    is at the core of our DNA

    • 12 unique surveys to monitor customer touchpoints
    • 100% of client interactions are measured
    • Monthly tracking, feedback review and action

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Our service delivery is guided by customer insights

Customer engagement is at the heart of Sukoon's endeavours. Our commitment to customer satisfaction drives us to stay connected with our customers and engage with them at every touch-point. We prioritise key success factors such as prompt service, staff responsiveness, and understanding customer problems, assess the quality of our support, and determine the precedents of loyalty to design, launch, distribute, and analyse surveys. The objective is to gather continuous feedback to enable us to drive organisational change and improve operations and services based on customer insights. After all, we're a business for the people, by the people!

 

Channel-wise Satisfaction Index - 2023

Dedicated to constant improvement

Customers are the crux of our business. But, our communication doesn’t stop at their feedback. To accurately evaluate the efficacy of our business model, we keep in touch with all stakeholders who add value to our services. This includes employees, brokers, and a lot more groups.

Dedicated to constant improvement

Customers are the crux of our business. But, our communication doesn’t stop at their feedback. To accurately evaluate the efficacy of our business model, we keep in touch with all stakeholders who add value to our services. This includes employees, brokers, and a lot more groups.

What our customers think

  • I have not faced any difficulty in reimbursing my filed reimbursement. No delays, no unnecessary cutting of dues. Received within the given time.

    Ali

  • Efficiency!!! The app is easy to use. Uploading forms is easy!! I don't have to go to the HR to give materials and ask how my claim is doing. I can go directly to Sukoon.

    Sarah

  • I like the professional manner in which the reimbursement claims are handled in terms of the time frame involved and keeping the member posted on the claims status/statements.

    Rita

  • We were not happy at the beginning but later on, everything has been settled and we are happy to prompt you to others. And we did already this year by adding three members.

    Radwa

  • I liked the approach and I got the money directly credited to my bank account within no time! Thanks:) Looking forward to doing more with Sukoon.

    Prakashan

  • I love how easy it is to claim reimbursements. The requirements are easy and I received the cash in my account within 10 days.

    Kristine

  • The reimbursement is done in a timely manner. A week's time of processing is good for me. I do appreciate the new form of filing, it is automated, and hence, hassle-free.

    Genevieve

  • The whole process of applying for the reimbursement was so smooth. Something I did not expect. This is how easy the claim procedure should be, especially when it is online. Good job.

    Gavin

  • The claim reimbursement is quick and fast. The claim amount is auto-transferred to bank account and the claim summary is received with details.

    Ayushi

  • Very fast processing of my medical reimbursement. I was contacted throughout the process with updates. Very friendly, fast and informative throughout.

    Anthony

  • Great service done by the IT team and call centre persons. When I called them, they were extremely helpful, and overall, the service was great from your side.

    Shamsad

  • I like the fact that you have promptly settled my medical expense reimbursement claims without any delay and also that you have kept me informed about the progress of this process.

    Shaji

  • The customer service I received from your staff was very good. They were friendly and very professional at the same time. They helped me with my queries. Your website too is very user friendly.

    Sandra

  • Claims are much faster and easier. Just with online documentation, the claim was sorted out. Not even a single call was needed to get the money.

    Swapni

  • Prompt claim acceptance, timely information and processing of claim in a very short time. Also, prior approval of in & out patient treatment in a reasonable time.

    Prashant Gopal

  • Great service and I received my reimbursement without any hassle. Also really happy with the online reimbursement process as no time-wasted.

    Hirushi

  • The claim was processed within no time & the approved amount was transferred online on the same day I got the claim summary report. Much appreciated.

    Firoz

  • I am using Sukoon from the last 5 months. Very good service. I applied for a reimbursement request through the mySukoon app and I received the approval within three working days.

    Drisya

  • You're accomodating our needs fast, and because of that, we don't need to wait long time for your approval, especially during an emergency. Thank you.

    Arlene

  • So far, I have been very happy with the cover. It is speedy and I particularly appreciate the SMS messages to give ongoing updates about the process.

    Katie

  • The claim was handled very quickly and efficiently. It is very easy to claim and the application is very convenient.

    Thalia

Dedicated Customer Satisfaction Committee

We have a dedicated customer satisfaction committee that monitors, steers and guides business units across the organization in maintaining high standards of customer service. The committee has representation from top management including Executive Committee members, customer service and operations, among others. 

 

Get in touch with us

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Reach us

  • Head Office
    Sukoon Building
    Omar Bin Al Khattab Street, Next to Al Ghurair Mall
    Deira, P.O. Box 5209
    Dubai, United Arab Emirates