With Sukoon, you are assured a quick, convenient and fair review of your claim. Below, you can find a detailed guide on how to submit your claim, the documents you’ll need to keep ready, and the next steps in the claims process.
Download the claim form by clicking here. Send an email to life.claims@sukoon.com within 90 calendar days from the date of the event with your policy number, and the date, place and cause of death.
We will send you your claim reference number within 3 working days of receiving your intimation email.
Send the below documents to life.claims@sukoon.com along with a completed, stamped and signed claim form, within 30 days of receiving the claim reference number:
• Duly filled beneficiary claim form
• Duly filled physician statement form filled by the physician who last attended the deceased
• Death certificate (if the death has occurred outside the UAE, the certificate needs to be attested by the UAE consulate or embassy in the country where the death occurred)
• Medical report from the physician who last attended the deceased
• All medical reports showing the history of the illness which caused the death
• Copy of the passport of the deceased, with the visa page (if the death has occurred outside the UAE, a copy of passport page with the stamp mentioning the date of their last exit from UAE)
• Police report in case of accidental death
• Passport copy/national ID card of the claimant
• Documents showing the claimant's relationship with the insured
We may ask for additional documents as and when they are required for the claim processing.
You can expect to receive the applicable claim settlement and/or our response within 14 working days of submitting the required documents.
For any queries or follow up on your settlement, you may reach out to us at life.claims@sukoon.com.
Once the claim is approved, a discharge receipt will be sent to you, detailing the amount you will be eligible to receive within 7 working days of claim intimation. After we receive all documents, the amount will be transferred to their bank account within the next 14 working days.