Send an email to life.claims@sukoon.com within 30 calendar days from the date of the accident/diagnosis with the following details:
• Group life policy number
• Employee name and contact number
• Date of joining
• Date of birth
• Date, place and details of accident/sickness
• Basic monthly salary at the time of the event
We will send you your claim reference number within 3 working days of receiving your intimation email.
Send the following documents to life.claims@sukoon.com along with a completed, stamped and signed claim form, within 30 days of receiving the claim reference number:
- Duly filled disability claim form
- Claim reference number
- Medical report detailing the diagnosis and treatment
- Doctor’s prescription for the medicines purchased
- X-ray and laboratory reports
- Salary slips for the three months prior to the date of the event, comprising a breakup of the basic salary and fixed allowances
- A copy of the passport and the visa page
- Disability certificate provided by the Government Medical Board in the UAE (in cases of permanent total and partial disability)
- Original sick leave certificate for the period of absence from work (in cases of temporary total disability)
- Original medical expenses invoices (in cases of accidental medical expenses)
Original documents, if required, should be sent to the below address:
Sukoon,
Omar Bin Al Khattab Street, Next to Al Ghurair Mall,
Deira, PO Box 5209
Dubai, UAE
We may ask for additional documents as and when they are required for the claim processing.
You can expect to receive the applicable claim settlement and/or our response within 14 working days of submitting the required documents.
For any queries or follow up on your settlement, you may reach out to us at life.claims@sukoon.com.
Once the claim is approved, a discharge receipt will be sent to you, detailing the amount you will be eligible to receive within 7 working days of claim intimation. After we receive all documents, the amount will be transferred to their bank account within 14 working days.