FAQs
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You should be fine even if you don't have your physical medical card with you. Healthcare providers across the UAE have access to our online platform where they can validate your insurance details using your Emirates ID or your eCard that's available on the mySukoon portal and mySukoon mobile app (available on Google PlayStore and Apple App Store). For your ease, we advise you to download and save the eCards to your mobile phones.
International direct billing is managed by our network partner MSH International. They too can validate your eligibility with your eCard.
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Don't worry. We've got you covered. Your medical insurance card number was shared as part of the onboarding email sent to you from noreply@sukoon.com. If you are unable to find it, kindly contact your HR or insurance coordinator. Alternatively, you can call us on our toll-free number 800 SUKOON (785666) and get your card number after verifying your identity. Kindly keep your passport copy handy before making the call, as the executive may request for these details to validate your identity. -
The coinsurance or co-pay is the percentage or amount you will need to pay the hospital or healthcare provider for all services that are covered under your policy. In your case, you will need to pay 20% of the total bill from your side. -
Brokers, the policyholder and the insured members have access to mySukoon to generate the eCard. If you are a broker or policyholder, then kindly contact your Relationship Manager for your mySukoon access, if you don’t have an account already. Insured members can register themselves instantly using their email address, UAE registered mobile number, date of birth, Emirates ID or healthcare insurance card number. -
mySukoon is a mobile app exclusively available to all our customers. The app is available on the Apple App Store and the Android Play Store as ‘mySukoon’.
The app allows you to submit and track your reimbursement claims, find the network providers closest to you, generate the eCard for yourself and your dependents. The login details for the app are the same as those for the mySukoon portal.
